Trouble Shooting Phone Setup

1. Check for a Desk Phone:
   Determine if you have an assigned desk phone at your workspace. Usually, companies assign a specific desk phone with your name and extension.
2. Verify the Extension and Name:
   Confirm that the desk phone at your location is labeled with your name and the correct extension number.
3. Check Your Primary Device Setting:
   In your calling app or web browser interface, the "primary" calling device is often set to your desk phone by default. This setting causes calls initiated from your computer to ring that desk phone.
4. Resolve the Misdirected Calls:
   If you prefer to use your computer or personal phone for calls, adjust the primary calling device in the browser or app settings. Alternatively, if you want to use the desk phone, move it to your desk.

By ensuring your desk phone is properly assigned and updating your device preferences, you can avoid call transfers to the wrong phone and streamline your office communications.